Terms and Conditions
Effective Date: 20 February, 2025.
Welcome to Ome Freight Logistics Limited. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our services.
1. Definitions
- “Ome Freight Logistics”, “we,” “us,” or “our” refers to Ome Freight Logistics Limited, the provider of logistics and courier services.
- “Services” refers to all logistics, courier, freight, and transportation services provided by Ome Freight Logistics.
- “User,” “you,” or “your” refers to individuals or businesses who use our website or engage our services.
2. Service Agreement
By using our services, you agree to the terms set out in this agreement. These terms govern your use of the Ome Freight Logistics website, platform, and any services provided.
3. Services Provided
We provide a range of logistics services including but not limited to:
- Air Freight
- Road Transport
- Freight and Cargo Solutions
- Warehousing and Distribution Services
- Customs Clearance
Details of the services offered may vary by region and availability, and we reserve the right to modify or discontinue any service at any time.
4. User Responsibilities
- You agree to provide accurate, current, and complete information when using our services.
- You are responsible for ensuring that all items you send through our services comply with the relevant laws and regulations.
- You agree not to use our services for illegal or prohibited activities.
5. Payment Terms
- Charges for our services will be calculated based on the weight, size, and destination of the package or shipment, as well as any additional services requested.
- Payments for services must be made in full prior to the processing or shipment of goods, unless otherwise agreed upon.
- We reserve the right to charge additional fees for late payments, missed deliveries, or any service adjustments.
6. Shipping and Delivery
- Delivery times are estimates and not guaranteed. We will make every effort to deliver shipments within the specified time frame.
- While we take great care in handling your shipments, Ome Freight Logistics is not responsible for delays, damages, or losses caused by circumstances beyond our control, including but not limited to weather conditions, customs delays, or acts of force majeure.
- Any damages or discrepancies with the shipment must be reported to us immediately upon receipt, and claims must be filed within the prescribed time frame.
7. Prohibited Items
Certain items are prohibited from being shipped through our services. These include but are not limited to:
- Hazardous materials or dangerous goods
- Live animals
- Illegal substances
- Counterfeit goods
You agree not to ship any prohibited items. Ome Freight Logistics reserves the right to refuse shipments that violate these terms.
8. Liability
- Ome Freight Logistics is not liable for any loss, damage, or theft of goods while in transit, unless explicitly stated otherwise or if you have purchased additional insurance.
- Our liability is limited to the value of the goods being shipped, and we are not responsible for any consequential, indirect, or punitive damages.
- We are not liable for any delays, damages, or losses caused by events outside of our control, including natural disasters, acts of war, or government regulations.
9. Insurance
We offer insurance coverage for goods shipped through our services. The standard coverage applies unless you opt for additional insurance for higher-value items. Insurance claims must be submitted according to our procedures and within the required time frame.
10. Privacy and Data Protection
We take your privacy seriously. By using our services, you consent to the collection and processing of your personal data as outlined in our Privacy Policy.
11. Intellectual Property
All content, trademarks, logos, and intellectual property on our website and in our materials are the property of Ome Freight Logistics or its licensors. You are not permitted to use, copy, or distribute any part of our intellectual property without prior written permission.
12. Termination of Services
Ome Freight Logistics reserves the right to suspend or terminate your use of our services at any time if we believe you have violated these terms or engaged in unlawful activities.
13. Dispute Resolution
Any disputes arising from the use of our services or these terms will be resolved in accordance with the laws of [Insert Jurisdiction]. Both parties agree to attempt to resolve any disputes through mediation or arbitration before seeking legal action.
14. Amendments to Terms
Ome Freight Logistics reserves the right to update, modify, or change these Terms and Conditions at any time. All changes will be posted on our website, and the updated terms will take effect immediately upon posting.
15. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: support@omefreight.com